Delivery & returns
- DELIVERY IN FRANCE
Free delivery in France via Chronopost for orders over €335.
Express home delivery in 1 to 3 working days* for metropolitan France.
Point relais delivery is also available for 5€
- WORLDWIDE DELIVERY
Free delivery :
- Europe from €345
- United Kingdom from £340
- United States from $460
- Canada from $620
- International from 500€ (attention currency variations)
Delivery with signature in 1 to 5 working days*.
*on average after your order has been dispatched.
* Packages are dispatched on working days (Monday to Friday).
We accept no responsibility for late delivery.
* Pre-orders will benefit from the same delivery time once the goods have been received at our premises.
RETURNS
We are a company based on values such as respect for people and the environment. On this basis, we must strive to limit our impact. This is why we have to manage the level of our returns.
We offer free returns BUT we ask that you make a thoughtful purchase and don't hesitate to write to us at [email protected] with any questions before your purchase, fitting, shoe size, style, anything can allow you to make a conscious purchase and avoid an unnecessary carbon footprint.
You have 15 days from receipt of your order to change your mind and return your items to us.
Once your package has been received, your refund will be made within 20 working days, you will be informed by e-mail.
We kindly ask that you always try on your shoes on a carpet, please.
Archived styles are not refundable but a credit will be offered on the site.
Returns with soles damaged during fittings will not be refunded.
Returns with slight traces of fitting/wear (slightly damaged soles, scratched metalwork, etc.) will not be eligible for a full refund, and 20% will be retained to compensate for resale at a lower price due to poor condition.
Returns that have not been repacked in their original box or that have not been protected by secondary packaging will not be eligible for a full refund and 10% will be retained to cover the cost of changing the packaging.
- RETURN TO SHOWROOM
You can also come to the showroom to make your return in 25 boulevard Poissonnière in Paris, during opening hours, for an exchange, credit note or refund.
ATTENTION: please do not send your returns directly to this address.