Delivery & returns
Delivery is offered in Metropolitan France via Colissimo Domicile with from 290€ of purchase . Delivery is free for international purchases from 495 euros.
- DELIVERY IN METROPOLITAN FRANCE
Home with signature in 24 to 72 business hours*
Pre-order orders will benefit from the same delay once the goods have been received at our premises.
- DELIVERY IN EUROPE
Home with signature in 3 to 4 working days*.
Delivery in 24 to 72 working hours*
*on average after shipment of your order
Packages are dispatched on working days (Monday to Friday).
We decline all responsibility in the event of late delivery.
- INTERNATIONAL DELIVERY
Home with signature in 3 to 4 working days*
UK : Please note that you may be asked to pay additional taxes when your parcel enters the UK.
- SHIPPING TO USA & CANADA
Free shipping on orders over $495.
Note : Orders up to $800 are duty free, but orders over that amount are subject to duty.
In this case, we recommend that you place two separate orders to avoid paying high customs fees.
Home delivery with signature in 3 to 4 business days*.
RETURNS
We are a company based on values such as respect for people and the environment. On this basis, we must strive to limit our impact. This is why we have to manage the level of our returns.
We offer free returns BUT we ask that you make a thoughtful purchase and don't hesitate to write to us at hello@nomasei.com with any questions before your purchase, fitting, shoe size, style, anything can allow you to make a conscious purchase and avoid an unnecessary carbon footprint.
You have 15 days from receipt of your order to change your mind and return your items to us.
Once your package has been received, your refund will be made within 20 working days, you will be informed by e-mail.
For sale models, any return will not be refunded but a credit will be offered to you on the site.
Items whose soles were damaged during your fittings cannot be returned.
Return times extended during the end of year holidays.
- FRANCE & EUROPE
The return costs are at our expense. Normally your package will be delivered with the prepaid return form. If this is not the case you can write to hello@nomasei to receive it.
Please click https://returns.bigblue.co/nomasei to receive your returns slip.
Your return form is essential for identifying your package and for the proper process of your refund.
Exchange procedure: Please click https://returns.bigblue.co/nomasei to request an exchange. A credit for the amount of your order will be generated so that you can order again and receive your exchange for free.
- INTERNATIONAL & UNITED STATES
Return costs are offered. Please write to hello@nomasei.com to receive your return slip and exchange.
- RETURN TO SHOWROOM
You can return your order to our showroom at 25 Boulevard Poissonière in Paris, during opening hours, for an exchange, credit note or refund.
If the pair of shoes or the size does not fit, you can also make an appointment by indicating the model you would like to exchange.