Delivery & returns
Delivery is offered in Metropolitan France via Colissimo Domicile with from 310€ of purchase . Delivery is free for international purchases from 495 euros.
- DELIVERY IN METROPOLITAN FRANCE
Home with signature in 24 to 72 business hours*
Pre-order orders will benefit from the same delay once the goods have been received at our premises.
- DELIVERY IN EUROPE
Home with signature in 3 to 4 working days*.
Delivery in 24 to 72 working hours*
*on average after shipment of your order
Packages are dispatched on working days (Monday to Friday).
We decline all responsibility in the event of late delivery.
- INTERNATIONAL DELIVERY
Home with signature in 3 to 4 working days*
- SHIPPING TO USA & CANADA
Free shipping on orders over $495.
Home delivery with signature in 3 to 4 business days*.
RETURNS
We are a company based on values such as respect for people and the environment. On this basis, we must strive to limit our impact. This is why we have to manage the level of our returns.
We offer free returns BUT we ask that you make a thoughtful purchase and don't hesitate to write to us at hello@nomasei.com with any questions before your purchase, fitting, shoe size, style, anything can allow you to make a conscious purchase and avoid an unnecessary carbon footprint.
You have 15 days from receipt of your order to change your mind and return your items to us.
Once your package has been received, your refund will be made within 20 working days, you will be informed by e-mail.
For models on sale, all returns will not be refunded, but a credit will be offered on the site.
Returns with soles damaged during fittings will not be refunded.
Returns with slight traces of fitting/wear (slightly damaged soles, scratched metalwork, etc.) will not be eligible for a full refund, and 20% will be retained to compensate for resale at a lower price due to poor condition.
Returns that have not been repacked in their original box or that have not been protected by secondary packaging will not be eligible for a full refund and 10% will be retained to cover the cost of changing the packaging.
- RETURN ONLINE FROM FRANCE AND EUROPE
The return costs are at our charge.
Please click on https://returns.bigblue.co/nomasei to receive your returns form directly.
Your returns slip is essential for the identification of your parcel, and for the correct processing of your refund.
If you wish to make an exchange, please contact us via hello@nomasei.com, we will take care of your exchange.
- RETURN ONLINE FROM ABROAD
Return and exchange costs are at our expense (the first exchange is free of charge, the second is at your expense).
Please reach out at hello@nomasei.com to obtain your DHL returns label, specifying whether you wish to make an exchange, obtain a refund or a credit note, so that we can best assist you with your request.
Your delivery note is essential for identifying your parcel and processing your refund. Please enclose it with your return parcel.
- RETURN TO SHOWROOM
You can also come to the showroom to make your return in 25 boulevard Poissonnière in Paris, during opening hours, for an exchange, credit note or refund.
ATTENTION: please do not send your returns directly to this address.